Here come The Green Brandgelists
For this January 1st post, I’ll skip the conventional list of 2008 predictions and resolutions, except to say that I resolve to work less, eat better still, consume less, and exchange as much screen time for face time as possible. Oh, and be outdoors even more.
And my one big, hairy prediction for green and how it will be successfully marketed in the coming year is in the use of “citizen marketers”. Citizen marketers are customer evangelists—regular people–who extol the virtues of brands, products, services, and companies to their friends and peers online and offline. This form of peer-to-peer marketing is the perfect vehicle for green brands for a few reasons.
Citizen marketers are recruited and incentivized by companies to sell their products, and while one of the shortcomings for companies looking for citizen marketers of non-green products is that it is somewhat hard and costly to find reliable citizens to become shills, the green arena will prove to provide legions. One study in green-forward England showed that because of green peer pressure, people tell “little green lies” to overcome guilt and inaction. Green brands will find a surfeit of willing green evangelists to pitch their wares and in so doing pitch their own individual holier-than-thou brands in a show of conspicuous conservation.
Conversely, the recipient of the assurances given by the citizen marketer in pitching their favorite green brand, unlike the possibility of a skeptical or turned off friend for a non-green brand, is similarly positively inclined and more likely to listen and buy in. Green begets green as a powerful marketing tool.
Green brands benefit most from lack of spin (read: advertising as usual) and communicating an authentic and truthful message, and what better way to do that than through the bottom-up mechanism of word of mouth promotion? The new greenwear company Nau knew this coming out of the gate when it launched its company this year on the backs of its non-profit partners’ constituents and their green posses.
The highest level of code cracking by today’s marketing mavens involves some important themes, not the least of which is getting consumers involved with your brand, and even letting them shape it. In the realm of green branding, by using the green brandgelist, companies avoid accusations of greenwashing by effectively skipping any green claims that they would otherwise make in advertising and allowing their green brandgelists to do the heavy lifting.
Unilever’s ahead of the curve on this. Its “Go Green and Small With All,” uses in-classroom magazine and Web ads to recruit participants, targeting elementary school kids via a contest that looked for the greenest grade school in the country. Its ambassadors were encouraged to get their families to make small, green changes at home (like using concentrated All detergent) and to spread branded, eco-friendly messages. The ambassadors and their parents submitted report cards on their progress, and the school with the highest percentage of report cards (not yet announced) will receive a $50,000 grant for eco-friendly school improvements, a solar-powered iPod Shuffle MP3 player for every student, a one-year supply of All and an appearance on The Ellen DeGeneres Show in January. More than 3,000 elementary schools entered.
Using young students as ambassadors “reaches our target audience of mothers of school-age children,” says Helayna Minsk, marketing director for All. Incorporating it into a contest “encourages … word of mouth and got kids involved collectively,” she adds.
All of this doesn’t mean that there will necessarily be much of a reduction in the attempts to hit the green message home in traditional advertising. In fact, we’ll see a lot more of this. But traditional advertising will only be marginally effective in connecting with consumers, mainly because few agencies know how to create advertising for green or socially responsible brands that actually works. Case in point this year is the Chevy campaign “Gas Friendly to Gas Free” that began to position Chevy and GM as a green car maker. Desperate times require desperate measures, and Chevy is in line for one of the more grandiose greenwashing awards of 2007 with the public’s reaction of utter confusion over ads for cars not for sale, giant hybrids and vegetarian cars. To think that all of those years of building a brand around patriotism and durability could somehow be sidestepped to capture the new green consumer is an embarrassment to the advertising industry. (Maybe the next TV spot in line should show nature imagery in the vein of Infinity’s seminal ad campaign from 1989 of “rocks and trees” to redefine the tagline, Like a Rock. And instead of Bob Seger, they use Bob Dylan.)
The fun will come in effectively integrating the messages and the vehicles across media, which increasingly means letting go and allowing the consumer to influence the brand.






