The Green Arches and Brand Elasticity
Ronald McDonald continues to inch ever so slightly towards a more socially responsible brand.
Starting in 1990 and working with Environmental Defense, McDonald’s eliminated 150,000 tons of packaging, replaced foam-plastic sandwich containers with paper wraps and recycled boxes, and made other packaging improvements in its restaurants and throughout its supply chain.
Next, taking cues from the first litigation attacks against “Big Food” in 2002, when McDonald’s was alleged to have caused the obesity and related health problems of two young customers in Perlman v. McDonald’s Corp., they started to promote salads and apples a little more vigorously alongside the Big Mac and double cheeseburgers.
In 2003, they implemented a global policy to reduce antibiotic use in chickens, cattle, and pigs — although such measures could be considered a drop in the bucket when it comes to the issues revolving around standardized food. Many argue that large-scale food production inherently compromises agricultural and biological diversity.
Numerous other milestones for the company along the way culminated this year in an Energy Star honor for smart energy management practices and investments throughout its operations that have resulted in significant energy and financial savings.
And today, we read that McDonald’s in Europe has successfully redesigned both its retail spaces to be more European friendly, and its menu, to accommodate local and regional tastes. Paying attention to local tastes has also helped McDonald’s overcome some of the cultural hurdles it faced in Europe as a large American fast-food chain. “The problem in Europe,” said David Kolpak, an investment manager at Victory Capital Management in Cleveland, Ohio, who owns McDonald’s shares in his portfolio “was the perception that any large U.S. brand has, which is bringing the American way of eating and marketing and invading the local culture.”
McDonald’s faces inherent environmental and social concerns with a business model that relies so implicitly on mega-economies of scale. So while the aspect of healthier local food economies may be an uphill battle for advocates of decentralized food production when it comes to McDonalds, we should still look for the chain to incorporate more local suppliers and local foods into their offerings, and healthier recipes with healthier ingredients. And it goes without saying that the chain needs to continue to address its global energy footprint.
As what we might call a brand with a “little bit of CSR”, it is the challenge of the corporate brand alchemists to present these sustainable aspects of the brand in an honest and genuine way, while still balancing the brand’s consumer facing dimensions of value and taste.

